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Frequently Asked Questions
- In-game Trading FAQ
- How do I use this new in-game trading system?
- Where should I go to trade ingame?
- For Alliance side: Please go to Goldshire's inn (southeast to Stormwind city), right next to the mailbox.
For Horde side: Please go to Razorhill's inn (south to Orgimmar), right next to the mailbox.
- Will I trade with your agents?
- You will trade directly with our ingame delivery system bots. Our bots cannot answer any questions, if you have any questions or problems when trading, please contact our livechat support.
- First if you cannot submit an "Alt character" on your order status page, you will then receive gold through your ingame email. You can have the delivery method changed by our livechat agents. If you still cannot see the "I am ready to trade" button, that means we are currently waiting for a re-stock on your server. Please wait for our characters to whisper you, or a delivery notice email.
- I ordered 300 gold from you guys, why did I only receive 100?
- The amount of gold we stock varies from hour to hour, so sometimes we will deliver your order in several batches. Don't worry, your order will be 100% fulfilled. You can check out our "order search" page, and enter your order number, to review your delivery history.
- Your character keeps whispering me about gold deliveries, but I'm raiding now, very annoying.
- You can add our character to your ignore list, till your raid is over, remember to remove it out of your ignore list, or we cannot deliver gold to you!
- How can I know if your character is ready to trade? Do I need to stay in game?
- We will whisper and send ingame mail to notify you of your delivery. If you are not online, we will call you to log online to trade. Please leave your correct phone number and have your phone readily available.
- Your character keeps whispering me about gold delivery, but it never starts the trade with me, why?
- Please click the "I am ready to trade" button, on the order status page, to ask our ingame character to start trading with you.
- How long should I wait for your trading character to log ingame?
- Our character will usually be there within 5 minutes, if you still do not see anyone in the designated trading area, asking your for trade, please click "I am ready to trade" button on the order status page to ask our character start to trading with you. Please contact our livechat agents if problems still persist.
- I did not come to trading spot on time. what to do now?
- You can check your order's status page from time to time, the "I am ready to trade" button will show up again. Then we can delivery you the gold.
- I can not see the "I am ready to trade" button, why?
- We are out of stock at the moment, once we've gold, the button will show up and you will receive a notification email. You can contact our livechat agent for the eta of delivery time frame.
- You whipsered me ingame to trade, but no one trade with me when I am next to the mailbox?
- Our delivery character is busy rechecking and transfering the stock at the moment, once it's done, we will ask to trade with you.
- I asked some questions to the delivery character, but he's ignoring me?
- Delivery characters are not real people, they are handled by our delivery system. For any inquiries, please contact our livechat agents or send emails to
 .
- General
- How long does it take to get my WOW gold? What is the Estimated Time of Arrival (ETA)?
- We have posted a list on our website to show the ETA of our gold on all servers. We suggest clicking here to get a rough understanding of estimated time frame.
* Please note that the cancelled orders by exigent buyers were unaccounted for. Thus, even though you see ALL order fall within the 72 hours time frame, the unaccounted orders might not be within the estimation.
- Why am I not informed of your OUT OF STOCK situation beforehand?
- It is May 13, 2008. WoWMine has been in this business for more than two years. We have grown and become a giant in virtual currency trading(VCT) industry. Established VCT companies see us as a threat. New companies view us as role model. Some of them resorted to foul play: automatic logging of our inventory value using web robot and neural network to forecast our stock and price. Therefore, we have to protect ourselves against malicious seizure of our sensitive inventory status and pricing strategy. Sorry for the tight-lipped strategy! The sensitive information of our inventory may not be revealed unless a payment is confirmed. If you don't feel like waiting for the pre-order gold in case we're out-of-stock, please feel free to contact us via Live Chat Support for refund.
- Will my account get banned if I buy gold from WoWMine.com?
- We have no knowledge of Blizzard banning player accounts who purchase gold from legitimate seller like us (who doesn't use cheat-ware, robots, and macros to farm gold).
- Where to ask for refund? How soon can I get my money back?
- Paid through PayPal: We refund your payment upon your request IN NO TIME. A PayPal refund is supposed to be instant and should hit your account balance in just a few minutes.
- Paid through Google Checkout: We refund your payment upon your request RIGHT AWAY. The refund will appear in your credit card account within a few days of issuing the refund, although the specific turnaround time may vary depending on the bank that issued the card. You would need to talk to your bank directly for more information if a refund, in some manner, exceeds the regular time frame.
- NOTE: Cancellation of refund is not a function available from our credit card payment acceptance process. In other words, once a refund is initiated, it cannot be revoked.
- Do you guys transfer gold from realm to realm for customers?
- We do not offer gold transfer for customers at this stage, however, we are planning to expand to this service in days ahead. Please keep an eye on our website for any updates about gold transfer.
- Do I need to register a membership account on your website to place my order?
- For new gold order, there is no need for membership account. Just go place an order for WoW gold through our order form. However, for powerleveling order, you may need to register a membership account first at WoWMine for security reasons.
- Does WoWMine support price matching?
- Sorry, we don't support price matching. Our price depends on the demand and supply in this market. We have been attempting to lower our price once and again to keep a competitive edge. If you find that our price is outrageous at this point, you may like to check back later.
- Is it possible to return goods if not satisfied?
- Can I get the gold back if I hit the 'Return' button and send back the gold I purchase at WoWMine?
- WoWMine makes no guarantee of finding and re-sending the return gold back to you as our system creates and deletes characters automatically from time to time. It is our customers' mishandling that results in this mishap and therefore WoWMine is not responsible for any losses occur in this way.
- Payment Questions
- Why do I have to enter my credit card number when paying via Paypal?
- The buyer would be asked to enter the credit card number initially if it is not a confirmed shipping address providing to complete the transaction. It actually could be a number of reasons Paypal will need to look at the buyer account or payment attempt to verify the reason. You may contact Paypal and they will be more than happy to explain this in detail for you.
- Do you guys have Google Checkout?
- A brand-new payment gateway -- Google Checkout has been added on WoWMine as a new option of payment method in an effort to facilitate payment from our clients. You may now proceed your orders through Google Checkout if Paypal somehow don't work well for you.
- Note: The payment status you see in Google does NOT mean the real status of your order. If you want to check your order status, please come to our Order Search page(./order_search_input.php) or Live Chat Support.
- Do you accept debit cards?
- If the debit or checking card has a holographic signature on it, they are generally accepted. If the card is not a Visa or MasterCard, it may not be accepted.
- How do I pay with my credit card without using PayPal?
- We do offer the option to pay using a credit card besides of PayPal. To place an order with a credit card is easy and simple. Proceed through the order process as normal, and once you are forwarded to PayPal you will be presented with an option to pay with your PayPal account or an independent credit card. The option to use a credit card is available.
- My credit card is billed. I got charged! I paid! I even got doubled billed! But I have yet to receive my gold! Are you scamming me?
- First things first, we're decent business persons running an honest business operation. We do not scam, dupe, nor pyramidal scheme anyone. Vast chasm between cozenage and operational or system error. We like to help you remedy these transaction errors, despite the fact that we did not get the payment. However, to help us help you resolve the problem effectively, please scan -> email the front and back of your credit card to
 or fax to 718-228-9468. Remember to include your character name, Realm/Faction, and the Order ID along with the email or fax. We will help you submit the information to the credit card processor for refund. NOTE: The above email address serves no purpose but statement submission. Thus, DO NOT email your order enquiry to it.
- What is a pending e-check, and why do I need to wait for it to clear?
- A pending e-check is a type of payment option available with Paypal. A pending e-check is just like writing a normal check, except electronically. Just like normal checks, pending e-checks take a few days to clear while Paypal verifies the funds are present within the senders account. Once the check has cleared, the money is transferred to MMOinn's account and then delivery can take place immediately thereafter.
- How do I avoid sending an e-check?
- An e-check results when a payment is sent from an unverified account without sufficient balance in the Paypal account to cover the cost of the order. Paypal must contact the bank and verify that the funds are present, thus the cause of the 3 to 4 day delay. To avoid sending an e-check, first complete the verification process for your account, and then make sure the funds are present in Paypal before you place an order. To confirm your payment type, just before placing the order you will see a blue hyperlink that reads: "choose more funding options". By clicking this link you may determine which option is currently selected for your payment, and what payment options your account supports.
- I've sent an e-check, but I did not mean to. How do I cancel it?
- If you have mistakenly sent a pending e-check, you may log onto our live chat to request a refund. If you wish to receive an instant delivery, you may place the order with a valid credit card. Our live chat representatives can guide you through this process and will answer any questions you might have.
- Order Questions
- I have been waiting in game for really a long time. How can I confirm my order?
- If you do not see the gold in your mail box in more than 24 hours after you confirm the payment, first, go to the Order Search page on our website to check your order status; second, please contact us through Live Chat Support immediately . We do not handle customer enquiry through email for security reason.
- I check and confirm your stock before placing my order, but why you guys say OUT OF STOCK when processing my order?
- First of all, we are extremely sorry about the awful situation and let's say this is really a rare scenario though it may sometimes happen. It might be the case that, as luck would have it, other customers move our stock just minutes or even seconds before you pay the order since our inventory fluctuates drastically as we do process tons of orders on a minute basis.
In such an unfortunate case, we will compensate your troubles and losses by offering you another 5% more WoW Gold on top of your existing out-of-stock order! More than 10% bonus in total!
- How to claim this additional 5% on top of your existing Pre-Order? Please show us the following two EXHIBITs:
1) Live Chat Ticket ID that shows your enquiry of our stock before making the order (In case you lose the Ticket ID, please come to Live Chat Support, tell any of our representatives the situation and they will try their best to help you retrieve the lost Ticket ID);
2) The paid Order ID.
- Note that the time between your enquiry and the payment cannot be longer than 5 minutes.
- When can I received my pre-ordered gold? How does WoWMine prioritize the delivery?
- Pre-ordered customers are not first come, first served. There is no guarantee on the time of the delivery. Also, we do not yield to return nor new customers. As you might have noticed that our unit price fluctuate daily, based on supply and demand. We prioritize the delivery according to the paid price -- bidding style -- the higher the unit price (dollar per gold) one pays us, the sooner we got one's order delivered, although most of them should take less than 72 hours.
- Why do you guys refund my gold order without my permission?
- We manually refund out-of-stock order that could not be filled within 20 days if the order was paid through PayPal or Google Checkout.
- Note: Refund does not happen to orders that have 'Wait Till" option selected. Please go to our Search Order page to select your preferred option.
- Phone Verification
- Where can I find the confirmation code?
- Here is a graphic illustration which tells clearly that where the Confirmation Code sits. ( This page will show up after your payment goes through, please do not close your browser window immediately and wait for a few seconds to let it bob up. )
- Why didn't I get an automated phone verification call?
- First, please check and make sure that the telephone number you filled was valid and if the phone number is correct but still no phone call arrives ( or you just missed a verification phone call ), you may go to ./order_search_input.php, and the following screen should appear after an effortless search. ( You may not need to go through the verification call if the following screen do not appear which indicates that your order would have gone through without any problem )
- Click the button and the automated phone confirmation service will be reactivated in no time. Note: this button will automatically disappear after three attempts to prevent improper use.
- Frequently Asked Questions Of Powerleveling
- Is this business safe or legal?
- We understand that you may get nervous providing us access to your game account for power-leveling. We do our business on the basis of equality and mutual benefit: we'd like to establish long-term relationship with you. After all, our business' survival greatly depends on word-of-mouth. We always take our customer's privacy seriously, divulging zero information to third party and giving to those in our company on a need-to-know basis only.
- If I use your leveling service, will I get banned by Blizzard?
- The risk of account banned by Blizzard includes game account access by a second person other than youself detected by GMs, access from outside the supported regions, and use of robots. We'd try to minimize the risk by chatting to the GMs properly, using your regional IP address to access the game and refrain using bots or macros. We never talk to any other players in game or get involved in any player killing or other controversial activities.
- When power leveling, will you use my character to PK (player-kill) or KS (kill-steal)?
- No! We will never get your character involved in PK, KS, abusive farming or any other behavior that is frowned upon. We understand what we should do while power leveling.
- How do I check on the status of my order?
- If you would like to check on the status of your order, you need not logon live chat or send an E-mail to us, simply log onto our website, then you will see all the information of your character. If you have any questions about the power leveling, please live chat with our support agents who are available 24/7. Do not login your game account during the entire course of power leveling service unless notifying us in advance through Live Chat Support.
- What do you do if someone sends a tell to my character?
- Normally, we respond as if AFK (Away from Keyboard) when another player sends your character a tell, however if a GM sends your character a tell, we will say hello to him or her. We can respond in any way you like though. If you have any specific answers you would like us to use, just let us know in advance and we will be sure to use them.
- Do I keep the money & items gained while you play my character?
- Of course, you will get the gold and items. During the process of power leveling, all equipments obtained belong to you.
- If I placed an order on the wrong Realm, what should I do?
- First, you should contact us immediately, you can contact Live Chat Support, tell us your character name or your order number. We'll fix that problem for you.
- When you are doing power leveling, can you do the Professions powerleveling service?
- During the leveling period, we will try our best to help you do your existing professions, but we never guarantee a certain level you required.
- What's your payment method?
- We accept PayPal, VISA and MasterCard.
- Frequently Asked Questions Of Honor Killing
- Will the rewards ever include new spells or talents for characters of higher ranks?
- No. Currently we do not have any plans to reward players with new talents or spells.
- Honor Decay Once I gain Honor, do I keep it indefinitely, or do I have to keep earning it?
- The Honor System is created so that players have to continue killing the enemy in order to keep their ranks.
- What do you mean my Honor points will decay?
- There is only a percentage correction between the current honor rating and the new rating. This is because honor points behave more like a rating system than a leveling system.
- Does it always correct at the same rate, or do the player's rank/duration away affect it?
- Rank changes as a percentage of the difference between a player's current honor rating and his or her current week's honor rating. However, in order to give players a cushion for off weeks, the correction is substantially faster when a player is increasing their honor rating than it is going down.
- Does it decay to zero, or is there some nominal rank it stops at?
- Players would typically have to be inactive in PvP for a very long time (months) before they lose all rank.
- What do you do if someone sends a tell to my character?
- Normally we will respond as if AFK when another player sends you a tell. You could also write down how we should respond in any cases when submitting your suggestion.
- Do you use bots or macros?
- No! We do not use any bots or macros to perform our services.
- How do you level my character?
- We assign 2 or 3 professional players to work on your character; the person playing your character has a very good understanding of how your specific class is played. Your character is primarily leveled via what is commonly known as grinding, where we play solo simply killing monsters over and over. However we do sometimes do simple quests to obtain experience. We have extensive knowledge of your game's world and know the best areas & quests to level your character as fast as possible.
- Frequently Asked Questions of Account Trading
- What should I do after purchasing an account?
- 1. Create a new email address
If you are like me, you may have two accounts. One that you personally leveled, and one that you purchased. Remember, you must think as if you are the Blizz rep. DO NOT use your same email address. This is terms of suspicion when blizzard pulls up the email information to see that it already exists.
- 2. Have a New Phone Number in Mind
Same as above. Use a different phone number than the one on your main account. It doesn't matter what it is, as they really don't call you. But the last thing that you want is Blizzard calling or emailing the original owner and unknowingly giving the information, your information to him/her. Simply changing the password is not enough.
- 3. Know the old owners name
The first thing that Blizzard will do when the rep actually answers is ask for you name and number. Give him the previous owners name, and the "new" phone number. This will obliterate any suspicious account activity. You may be asking why we have to keep the old owners name. It is simple, you cannot change the name on the account, never. So know the name, and give it to them as if you are that person.
- 4. Know the answer to the secret question
This is self explanatory. You must know this in order to change any information. If you don't know this, then you are up a creek, for the most part. They will ask you also for your CD key if you do not know this. These are two necessary pieces of information that you will need. Otherwise, they will be suspicious, and most likely more proned to ban the account.
- 5. Know your story
This is where the most work on your part will come in. Regardless of how much you think you may have your back story down, it will be weird for them to call you a different name. As you can see you will need to anticpate the questions asked. Make sure that you wrote down the old information from the previous owner. You can do this by simply logging in to the account the first time and writing it all down. It really helps to know all the old information so that they are not questioning it at all.
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US TOLL-FREE HOTLINE:
1-800-977-2365
(1-800-977-BeOK)
Int. Call:
+1 (302) 295-6316
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